Insurance Coverage

How many breast pumps does insurance cover?

Most insurance plans cover one breast pump per pregnancy (birth event). This includes pregnancies with multiples (such as twins or triplets), as insurance generally covers one breast pump regardless of the number of babies.

What if I have more than one insurance plan?

Coverage is typically limited to one breast pump per pregnancy using your primary insurance. Having multiple insurance plans does not qualify for an additional breast pump.

Does JNM Medical guarantee insurance coverage?

No. While we'll verify your benefits before processing your order, insurance approval is determined solely by your insurance provider. JNM Medical is not responsible for denied claims or changes to your coverage.

What information is required to verify my insurance?

To process your order, we'll need:

• A valid government-issued photo ID
• Your current insurance card
• Your name must match your insurance information

These documents can be securely submitted online or presented in person.

Can I purchase products without insurance?

Absolutely. You're welcome to purchase any eligible product directly from JNM Medical without using insurance. Products purchased outside of insurance coverage are subject to our retail policies.

Are additional products covered by insurance?

Coverage varies by insurance provider. Any products not approved through your insurance plan will be considered out-of-pocket purchases.

Returns & Exchanges

What is your return policy?

Eligible products may be returned or exchanged within 15 days of purchase or delivery, provided they meet our return requirements.

Can I return a breast pump?

For health and safety reasons, breast pumps must remain factory sealed and unopened to qualify for a return or exchange.

Once a breast pump has been opened, we cannot accept returns due to medical device safety and contamination regulations.

Can I exchange my breast pump for another brand?

Exchanges are only available for the same manufacturer or product line, when approved. We'll work with you to determine the best solution based on your situation.

Can I return postpartum garments?

Eligible postpartum garments may be returned or exchanged within 15 days post-partum provided they meet our return requirements and remain unused.

What if I have another issue with my order?

Every situation is unique. If you experience an issue with your order, our team will review your request on a case-by-case basis and discuss the available options before any action is taken.

Are all products eligible for returns?

No.

The following items are final sale:

  • Products purchased outside of insurance coverage

  • Retail and storefront-exclusive products

  • Opened medical devices

  • Products that do not meet our return requirements

Store credit is not available for final sale items.

Product Warranty

What if my breast pump stops working?

Manufacturer warranties are handled directly by the product manufacturer.

JNM Medical will gladly provide proof of purchase to assist with your warranty claim, but warranty approvals, repairs, and replacements are managed by the manufacturer.

How do I start a warranty claim?

Please contact the manufacturer directly using the information included with your product. Our team is happy to help you locate your proof of purchase if needed.

Does insurance cover replacement parts?

Coverage varies by insurance provider.

At this time, TriCare-covered Medela and Spectra breast pump resupply items may be eligible for insurance coverage. Wearable breast pump replacement parts are not covered.

Orders & Shipping

Is shipping free?

Yes! Your first shipment is on us. Standard shipping is included for your initial insurance-covered order.

What about replacement or exchange shipments?

If an exchange or replacement is approved, you may:

  • Pick up your replacement at our office at no charge, or

  • Have it shipped for an additional shipping fee.

Are resupply kits and milk storage bags shipped?

At this time, breast pump resupply kits and milk storage bags are available for in-store pickup only. Shipping is available for an additional fee if requested.